Who are the companies you represent?
Most of the products on our web site are manufactured by highly regarded world-wide brand leaders who have been chosen because they offer products of exceptional quality and performance.
Are these products available in any shops?
OnsiteTools looks to offer specialist tools and equipment normally only available through appointed distributors.
What guarantee do you offer?
Under the terms of our
"No Quibble Guarantee" a product may be returned in an unused and resalable condition within 10 days of the invoice date, for a full refund of the product price (excluding any shipping) This offer applies to any product ordered but found to be unsuitable for the customers particular requirements. OnsiteTools does not accept liability for packages damaged in transit during any return and proof of postage is not accepted as proof of delivery. We strongly advise you to send your package by recorded delivery, registered post or courier and to maintain sufficient insurance to cover the value of the goods. The cost of return carriage is to be borne by the customer - this will be refunded (up to a maximum of £5.00) if the product is proved to be defective.
Please note: A Goods Return Number must be obtained from us before the return of any product.
How long do you take to deliver and what is the cost?
What if my items are damaged on receipt?
Do you pass my details on to other companies?
Full details are in our terms and conditions, but in short your details are never given to any third party. We will only use them to identify you on return to onsitetools.com, or in connection with contacting you regarding your purchase or any offer we feel may be of particular interest.
Please note: When completing your order and providing a password for your personal use, this should be kept by you for return to our site and used for the preview of any outstanding orders, or new orders (this will automatically fill in your personal details at the checkout). Unfortunately if you forget your password we will unable to provide this for you, as its unique, and only available to you.
Please email us with any comments you may have about our products, prices and service, along with details about any particular items you feel we should offer, or you would like to purchase in the future.
